Refund Policy

Registration FAQ

Refund Policy for 2023 Events and Tours

Updated Aug. 1, 2023

In order to register for any event, you must agree to Cascade’s waiver, terms of service, and refund policies at the time of registration.

Multi-Day Events

(Includes STP, RSVP, and all Tour Lites)

  • We offer a 50% refund of your payment no less than 30 days prior to the event (see deadline dates below).
  • Registrants may transfer their event registration to another individual for a $10 service fee, up to 30 days prior to the event. A transferred registration cannot be used to register for a different event/ride. It can only be used to register for the event/tour for which the transfer was created. For more transfer details and information click here. 
  • Registrants may defer their entry to next year due to medical reasons. Deferred registrations are not eligible for a refund. Email info@cascade.org to submit a deferral request. Medical documentation will be required. If approved, riders will receive a deferral discount code that take 90% off the registration fee to be used the following year only. If you are applying for a medical deferral please do NOT request for refund. 
  • Service registration add-ons, such as return bus/bike tickets, bike-only transportation, parking, etc. can be refunded at 100% for any type of cancelation up to until 5 days before the event. Registrants can submit requests as per regular request refund instructions (see bottom of the page) below up to 20 days before the event. To request a refund on registration add-ons within 20 days before the event please email info@cascade.org.
  • Should you test positive for COVID-19 on the first day of the event, a full refund will be granted.
  • If the event is canceled due to applicable government restrictions concerning the COVID-19 pandemic, everyone will be offered a 50% refund or the opportunity to convert their registration fee to a donation.
  • No refunds will be granted in the event of a force majeure, such as unhealthy air quality conditions, extreme temperatures, geologic events, terrorist attacks, etc.

Refund/Transfer deadline dates (you must request a refund by):

  • Lake Chelan Tour - Wednesday, March 29, 2023
  • Winthrop Gravel Tour - Wednesday, May 24, 2023
  • Seattle to Portland (STP) - Thursday, June 15, 2023
  • Grays Harbor Tour - Friday, June 30, 2023
  • Long Beach Tour - Tuesday, July 4, 2023
  • Port Townsend Tour - Wednesday, July 19, 2023
  • RSVP - Thursday, July 27, 2023
  • Ellensburg Tour - Wednesday, August 16, 2023
  • Walla Walla Tour - Wednesday, August 30, 2023

Cascade Training Series

  • We offer a 100% refund specific to CTS if, for any reason, we are not able to offer your indicated preferred pace up until the series start date
  • We offer a 50% refund of your payment no less than 30 days prior to the event.
  • Registrants may transfer their event registration to another individual for a $10 service fee, up to 30 days prior to the event.
  • Should you test positive for COVID-19 on the first day of the event, a full refund will be granted.
  • Registrants may defer their entry to next year due to medical reasons. Email info@cascade.org to submit a deferral request. Medical documentation will be required. If approved, riders will receive a deferral discount code that take 90% off the registration fee to be used the following year only. 
  • If the event is cancelled due to applicable government restrictions concerning the COVID-19 pandemic, everyone will be offered a 50% refund or the opportunity to convert their registration fee to a donation.
  • No refunds will be granted in the event of a force majeure, such as unhealthy air quality conditions, extreme temperatures, geologic events, terrorist attacks, etc.

Refund/Transfer deadline date (you must request a refund by):

  • Cascade Training Series (CTS) - Thursday, March 16, 2023

One Day Events

(Includes Chilly Hilly, Ride for Major Taylor, Seattle Bike-n-Brews, Flying Wheels, Woodinville Wine Ride, and Kitsap Color Classic)

  • Refunds will be granted up to three days (72 hours) prior to the event date, minus a $10 service fee.
  • Should you test positive for COVID-19 on the first day of the event, a full refund will be granted.

Refund deadline dates (you must request a refund by):

  • Chilly Hilly - Wednesday, February 22, 2023
  • Ride for Major Taylor - Wednesday, April 19, 2023
  • Seattle Bike-n-Brews - Wednesday, May 3, 2023
  • Flying Wheels - Tuesday, May 30, 2023

Virtual Events

  • Virtual events are non-refundable.

Donating Your Registration Fee

If you cancel your registration or we cancel an event, you will be given the option to receive a refund as provided in this policy or to donate the available portion of your registration fee and the cost of any add-ons to Cascade. Cascade is a 501(c)(3) nonprofit organization and all donations are tax-deductible within the limits of applicable law.

What will your donation do? It will support our operations, including helping us create in-person bicycle education programming, advocating for stronger bike safety laws and more trails to ride, making a difference for youth and adults learning to ride bikes, and ensuring that STP and other events continue for many years to come. Your registration fee for the Seattle To Portland (STP) also supports funding for our sister organization, Washington Bikes, which passed the Safety Stop, the vulnerable user law, and protects statewide funding for folks who bike, walk, and roll.

Refunds

By default, refunds will be made to the original payment method. We will contact you if we are unable to process the refund to your original payment method. Refunds may take up to 30 days after the refund request for processing.

To process a refund, you must do the following:

  • Sign In to your online account at Cascade.org
  • Click "My Account" in the blue bar (top-right corner)
  • Click "Refunds" next to the event.
  • On the next page, click the "Request Refund” link for the item to be refunded
    • If you requesting refund on your registration, click on the registration line item "request refund" link and all registration add-ons (if applicable) will automatically be added to the request. 
    • Alternatively, if you are requesting a refund on a registration add-on ONLY (such as return transportation, parking, merchandise, etc.) make sure to click the "request refund" link in line with the appropriate item. Do not click the "request refund" link for the registration line item. 
  • Choose if you would like to donate to Cascade
  • Click the red "Request Refund" box to complete

Note: If you purchased multiple registrations as a household, please log in as the person who purchased. You must request a refund for each person in your household who is registered.  If you purchased multiple events you must request a refund for each event. 

We thank you for your support of Cascade Bicycle Club and hope everyone is staying safe and healthy.